Privacy and Other Policies

Personal information such as your name, postal address, e-mail address, and telephone and fax numbers is collected in order for FRIENDS to communicate with supporters and potential supporters by mail, telephone or e-mail for purposes that include fundraising, updating you on our activities and developments in Canadian broadcasting, and involving you in advocacy initiatives. Financial information such as banking or credit card information is collected in order to process one-time or ongoing contributions. If you contact us, we may keep a record of that correspondence. We will ask you for personal information when you subscribe to our e-mail mailing list, take part in a fax or e-mail campaign, or when you report a problem with this site. We may also occasionally ask you to complete surveys that we use for research. Personal information collected in submissions to The Dalton Camp Award is used to communicate with entrants and identify and notify winners. If you are not an existing supporter, we may obtain your personal information from an organization that has obtained your consent to share your information with other organizations, in which case the purposes for which your information was collected by that organization will continue to apply.

This site logs IP addresses and browser information for purposes of system administration, identifying technical difficulties, evaluating traffic patterns and site usage, and otherwise providing content relevant to site visitors. Information held in aggregate form may also be used to evaluate supporter demographics and involvement in FRIENDS campaigns. Temporary session cookies removed at the end of your session are used to store information such as whether you have accepted the terms and conditions for access to content in the Media Monitor section of the site. Persistent cookies may be used to record your preferences or otherwise improve your experience on the site. Information from cookies may be used in aggregate form to determine the number of unique visitor to various parts of the site or improve analysis of site traffic patterns. You can configure your web browser to refuse some or all cookies; however, if you do not accept certain cookies you may not be able to access all the features of this site.

FRIENDS discloses personal information to third parties such as financial institutions and other third party contractors for the purposes of processing contributions, maintaining internal records, and communicating with you. To support FRIENDS' ongoing efforts to advance our cause by attracting new supporters, we occasionally share postal and/or telephone contact information (never financial information or your e-mail address) on a selective basis with third party agencies to enable you to receive communications regarding membership, services or products from other organizations, unless you withheld your permission for us to do so at the time we originally collected your information, or you subsequently advised us that you did not wish your contact information shared with others. Personal information is not shared directly with these other organizations, which receive your personal information only if you respond to a communication.

We will otherwise release personal information only with your express consent, unless releasing such information is required by law or we have reason to believe that disclosing such information is necessary to contact or bring legal action against someone who may be causing injury to or interference with FRIENDS' rights or property, FRIENDS supporters, or anyone else that could be harmed by such activities. Where FRIENDS releases your personal information to third parties, FRIENDS first requires them to agree to use such personal information in accordance with this Privacy Policy and Canadian privacy laws.

You hereby consent that FRIENDS may collect, use, store, maintain, transfer, and remove your personal information in accordance with this Privacy Policy. If you prefer that we not use or disclose your information for any or all of the purposes specified in this Privacy Policy or at the time of collection, you may notify us at any time. In particular, FRIENDS will honour all requests not to disclose personal information to other organizations, whether made at the time the information is provided or subsequently, and will promptly remove your name from our mailing lists upon request. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your information for the specified purposes.

Under Canadian privacy laws, you have the right to inquire whether FRIENDS holds personal information about you, access such personal information, and correct any personal information about you that is inaccurate. If your information changes or becomes inaccurate, or if you would like FRIENDS to remove your information from our records, please send a request using one of the contact methods listed below and include your name, address, email address or telephone number, and supporter PIN, if known, so that we can identify you.

When you provide personal information to this site, such information is protected by secure sockets layer (SSL) encryption and stored on secured third party servers located in one or more of Toronto, Ontario and Vancouver, British Columbia, or in other locations governed by this Privacy Policy. FRIENDS takes reasonable steps to protect your personal information from loss, misuse, or other unauthorized uses, and to remove your personal information when it is no longer required for its intended purposes. FRIENDS cannot, however, guarantee that loss, misuse, or unauthorized use will never occur and makes no representations or warranties to this effect.

If you have any questions, comments, complaints or concerns or require more information about this Privacy Policy, about how FRIENDS manages personal information or responds to complaints, or about how we use your personal information, please write to us at:

FRIENDS of Canadian Broadcasting Daniel Bernhard - Executive Director Box 200/238 131 Bloor Street West Toronto, Ontario M5S 1R8 Fax: (416) 968-7406 [email protected]

Membership in FRIENDS is free of charge and extended to both financial contributors as well as those who support FRIENDS’ values and work through their online action or interest.

You are automatically a member if you make a financial contribution to FRIENDS by mail, telephone, online or in person, take action (e.g., sign a petition, participate in an advocacy campaign, or complete a survey), or subscribe to receive email alerts from FRIENDS.

You can terminate your membership in FRIENDS at any time by notifying us using the contact information on this page.

If you are a FRIENDS member, or have otherwise opted-in to receive updates and alerts from FRIENDS, we may send you occasional news about Canadian broadcasting, email alerts when your action will make a difference, and opportunities to support FRIENDS. You may unsubscribe from FRIENDS emails at any time, while still remaining a FRIENDS member if you choose.

All FRIENDS emails contain postal and electronic contact information, together with an unsubscribe link. If you unsubscribe using the link in an email, your request will take effect promptly. If you notify us using another channel that you would like to unsubscribe from FRIENDS emails, your request will be processed no more than ten business days after receipt.

FRIENDS never shares e-mail addresses with third party organizations.

While FRIENDS welcomes spirited debate, we will not allow personal attacks, profanity, libellous, infringing or other inappropriate or unlawful comments on any blog, comments page or social media page that we manage or moderate. Nor will violations of privacy or publicity rights be allowed. We reserve the right to edit or delete any comments at any time.

In the event a financial supporter requests a refund, FRIENDS will return contributions made up to 12 months before the request.

Friends welcomes all feedback, questions and concerns regarding its accessibility standards and practices. Friends will make sure its feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Those who wish to provide feedback on the way Friends engages with people with disabilities should direct their correspondence to [email protected] with the subject line "Accessibility Feedback."

Friends will strive to handle all feedback, including complaints and concerns, in a reasonably prompt, honest and respectful manner.